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We are committed to creating a comfortable and well-pleasing shopping experience at LovelyCustomGift.com. That’s why we offer an easy, hassle-free 30 days return & exchange service for all purchases. Below are the detailed instructions on how to process a return or exchange. All the policies begin from the date of purchase. Please see whether either of these pertain to you and if the item(s) are covered by our 30 Return & Exchange Policy.
Return & Exchange Conditions
1. Please contact our customer service first for your return request and the request should be approved.
Important Note: All items returned without authorization will not be accepted!!
2. The time frame for return & exchange must not exceed 30 days from the date of purchase.
3. All items must be returned in a new and unworn condition, without scratches or signs of wear, and must not be resized or altered in any way.
4. You will be responsible for the return shipping cost.
Please Note: Please DON’T send your return to the address on your package. That is not our return address and will affect the processing of your return. When returning or exchanging items, please offer a valid tracking number within the return shipping method. Returns or exchanges with no tracking will not be processed.
Non-Refundable Items
1. Products are exposed to corrosive substances or chemicals. Exposure to harsh chemicals can alter the appearance of your product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver is easily damaged.
2. Products are damaged by misuse, mishandling, or poor maintenance.
3. A replacement will not be accepted for a refund.
4. Silver pieces are given detail by oxidation, over time, they may appear black. To remove this, please clean with the silver polishing cloth to return its original look.
5. We do not accept any returns for any personalized photo charm(s) unless the picture’s appearance is different from the photo provided to LovelyCustomGift.com, as stated in our 30-day Return/Exchange Policy section.
Return/Exchange Procedure
Step 1: If you’re not satisfied with the products received, please contact our customer service representative first for further help.
Step 2: Place the item(s) in the original packing and seal the parcel securely.
Step 3: Drop off your package at the local post office.
Step 4: Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance with our return conditions.
At last, We’ll email you once we process your return or exchange.
Refunds
Once our Customer Service has approved your request, the returns will be processed within 3-7 working days upon receipt of your package. The funds will be issued to your original payment account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge.
Note: All PayPal payment can only be refunded via PayPal, all Debit or Credit Card payment will only be refunded to the original debit or credit card.
Shipping Fee Refunds
The original shipping fee and insurance are non-refundable. Although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order. Therefore, we do not refund our original shipping cost.
LovelyCustomGift.com will reimburse customer US$10 as the return shipping fee under the following circumstances:
Note: The amount of return shipping fee will be reimbursed in the form of store credit.
1. Customers received the wrong item.
2. The item is broken, defective, or has an incorrect engraving. (For broken or defective items, customers must contact us within 48 hours of receiving their order.)
Please Note: LovelyCustomGift.com reserves the right not to process the refund if they are returned in unacceptable condition.
